Shipping & Returns
Our skincare is always made fresh for your order in our artisan laboratory so it is guaranteed to be top quality when sent to you. Please note that all items require 2-3 business days to be created, before they can be shipped.
If your product appears damaged or faulty upon opening, please contact us within 7 days for a full product replacement. Atlantisskincare.com reserves the right to inspect the faulty product before replacing it or making a refund.
If you change your mind and would like to return a product that is not faulty, we will be happy to exchange or refund within 7 days of purchase. Only unopened items will be accepted.
We cannot be held responsible for delayed or undelivered items due to circumstances, which are out of our control.
We will refund return postage costs if:
- an incorrect item is received;
- the item has arrived damaged (please provide photographic evidence and we will either send another item or issue a full refund).
The buyer pays for return costs if an unwanted item is ordered (or any other reason not related to the item condition).
If you’re not sure if the product is the right for your skin, you can always call us to buy a sample so that you can try before you buy.
Please contact us at: firstname.lastname@example.org with regards to your claim.
To return your product, you should mail your product to:
Atlantis Skincare Ltd
5 Somer Ridge, Paulton, Radstock,
BA3 2FB, United Kingdom